Streamlining On-Site Security Maintenance Services with Paperless Solutions
As a business, we're always looking for ways improve, so we've introduced a new digital method for our maintenance service and on-site visits. Our engineers now carry tablets, where they can receive, update and complete job requests. This transition not only aligns with our commitment to environmental responsibility, but also streamlines our processes and provides a clear audit trail for our customers. Here's what it means for our communications going forward:
· Real-Time Accessibility
With our new paperless system, all necessary information is at our Security Engineer’s fingertips. Site details and important notes from historical maintenance visits can be accessed in real-time, enabling quicker and more informed decisions, especially during out of hours service visits. Not only this, but customers will receive real time updates, informing them of our engineer’s estimated time of arrival, diagnostic report and recommendations straight-away.
· Enhanced Accuracy
Illegible handwriting, misplaced paper forms and the process of manual data entry can sometimes lead to things being missed. Digital forms and data entry ensure accurate recording and reporting of activities carried out during our maintenance services.
· Instant Communication
Our new digital platform allows for seamless communication between our engineers, service desk and customers. Call-outs can be addressed promptly and in turn reduce any system downtime in the event of a fault. Our reports are then emailed to the customer automatically, mentioning any quotations that may need to be raised by our team.
Incorporating tablets into our on-site visits will no doubt enhance the overall quality of our maintenance services. Watch Systems Limited is a dedicated provider of electronic security systems including CCTV, intruder alarms and access control systems. We are committed to delivering the best after sales support for systems we have installed or taken over. Our innovative maintenance contracts ensure your equipment is maintained to SSAIB standards and also include a dedicated training session on the operation of your electronic security system. For more information, get in touch here.